FAQ

Ordering

How do I order? Choose a product and pick your options. Then start from a design, upload your artwork, or request design help. Approve your proof and check out.

What quantities can I order? Print products come in set pack sizes, such as 50 or 100 pieces. Each product page shows the pack sizes available.

Can I get a custom size or material? Yes. Use the Business & Bulk quote form and we'll reply by email with a price.

Do you offer design help? Yes. Start from a design where one is available, or request design help and The Print Ship design studio will build it with you.

Files and proofs

What file should I upload? A print-ready PDF is best. We also accept Adobe Illustrator, EPS, PNG and JPG files. See Proofing & File Guidelines.

Will you check my file? You review every detail on your proof before anything prints. For resolution, bleed and safe-area tips, see Proofing & File Guidelines. If something looks off, request design help.

When do I see a proof? Before anything prints. Nothing prints until you approve it.

What does my proof show? Your proof shows your design with trim lines and both sides where they apply. Nothing prints until you approve your proof.

Pricing and payment

How is shipping calculated? Shipping options and costs are shown at checkout.

What payment do you accept? Major cards, Shop Pay, Apple Pay and Google Pay.

Do you offer tax exemption? Yes, for qualified nonprofits, churches and schools with a certificate on file.

Production and shipping

How long will it take? Timing depends on the product, quantity and shipping speed you choose.

Can I track my order? Yes. Tracking is emailed when your order ships, and you can check status anytime on our Track an Order page.

Do you ship outside the US? We currently ship within the United States.

Crew Stores

What does a Crew Store cost? Nothing to set up. Members pay for what they order.

How long is a store open? As long as you like: always-on or a set window, such as two weeks, for a team order.

Learn more on our Crew Stores page.